Delivery & Returns

I know from my own experience that when you order any craft goodies from the internet that you want them, like yesterday! 

All deliveries will be made via Royal Mail or a courier service at Clare Curd Crafts' discretion.

I can't promise being able to deliver yesterday, however, if your order is placed before 1pm Monday to Friday,  I will dispatch on the same day(unless a reason is given at the time of ordering as why this can't be). This excludes bespoke items such as wreaths. 

Orders placedafter 1pm Monday to Friday will be dispatched the following week day. 

Orders Placed on Saturday or Sunday will be posted on Monday.

Postage Costs

 I don't belive in making money from postage and packaging, Full Stop.

Unless otherwise stated, the following postage rates apply (Postage will automatically be calculated at checkout). 

Delivery to the UK and Northern Ireland for all items EXCEPT WREATHS

Cost of Total Order Delivery Charge 
Up to £9.99 £1.80
£10.00 - £19.99 £3.00
£20.00 - £24.99£3.50 

orders over £25.00

 

 

Capped at £4.00

 

 

 
WREATH DELIVERY (UK & NORTHERN IRELAND ONLY)
 
 PER WREATH - £5.00 
 
This postage option must be selected for delivery of Wreaths due to increased Royal Mail charges. Failure to do so will delay delivery until further payment is made. Please contact Clare if unsure. 

Delivery to Europe

Cost of Total Order Delivery Charge 
Up to £9.99 £3.00
£10.00 - £19.99 £4.50
£20.00 - £29.99£6.00 
£30.00 - £39.99 £7.50
£40.00 - £59.00£10.00
Over £60.00£12.00
 
For deliveries to the rest of the world, please contact us.
 

Returns

Lost or Late Packages

Although we make every effort to ensure that you order arrives promptly and in good condition, problems do occasionally arise. If your parcel is taking longer to arrive than anticipated, please contact us at clarecurdcrafts@yahoo.co.uk or on 01469 532002 or 0774 5018022

For UK orders please allow 5 days. For international orders please allow 10 days.

Return of Damaged or Faulty Goods

Whilst we strive to ensure that all goods reach you in perfect condition, there are unfortunately times when this does not happen. If you should receive damaged or faulty goods from us you may contact us within 5 days of receiving your order to arrange a replacement or full refund.
Telephone us on 01469 532163 to discuss arrangements for return of the damaged goods and issuing a replacement or refund with you. Alternatively, email us at clarecurdcrafts@yahoo.co.uk prior to returning.

This guarantee does not affect your statutory rights as a consumer.

For more information, please see Terms and Conditions.